Frequently Asked Questions

FAQs

Find answers to common questions about staying at Bells At Killcare, including apartment features, check-in, facilities and local information. If you need any further assistance, our team is here to help.

Accommodation

Are children welcome?

Children over 13 years are welcome in all accommodation types when accompanied by an adult. Children under 13 years can stay in the Family Two Bedroom Cottage or The Lodges.

Are the rooms non-smoking?

Yes. All cottages, suites and villas are completely non-smoking.

Can the king beds be split into twin beds?

All king beds in our rooms (including The Lodges) can be configured as twin beds on request. Please contact the reservations team prior to arrival to discuss your bedding requirements.

Do all accommodation types have a private pool?

No. Private heated magnesium pools are exclusive to The Lodges. Guests staying in all other accommodation types have access to the resort’s beautiful 20-metre lap pool, which is shared by all guests.

Do all accommodation types have kitchen facilities?

Our Two Bedroom Cottages and Luxury Lodges feature a full kitchen for added convenience.

Do all the cottages and villas have fireplaces?

All accommodation types include either a gas fireplace, or a wood combustion fireplace, making Bells an inviting destination throughout the cooler months. The Lodges also have a stone gas fireplace.

Do you have accommodation for families?

Yes. Both our Lodges and Two Bedroom Cottages sleep up to 4 guests, with children of all ages welcome.

Do you offer accessible accommodation?

Yes. Bells at Killcare offers accessible accommodation, including the Garden Studio, which features ramp access and an accessible bathroom. Please contact the reservations team to discuss your accessibility requirements before booking.

What amenties are included?

Accommodation includes complimentary Wi-Fi, air conditioning, smart televisions, luxury bathroom amenities, bathrobes, slippers, tea and coffee facilities, and private outdoor spaces. Selected accommodation includes kitchen or kitchenette facilities. Amenities vary depending on room type.

What types of accommodation are available?

Bells at Killcare offers a collection of boutique cottage accommodation including Garden Villas, Lakeview Villas, Deluxe Two Storey Cottages, One Bedroom Cottages, Two Bedroom Cottages and exclusive Luxury Lodges with rooftop decks. Each accommodation type has been individually designed with elegant interiors, premium amenities and peaceful garden or nature surroundings. The luxurious lodges have ocean views looking back to Sydney.

Booking & Stay

Can I request an early check-in or late check-out?

Early check-in and late check-out may be available upon request and are subject to availability.

Do you offer accommodation packages?

Yes. We offer a variety of curated packages, including spa escapes, gourmet dining experiences and seasonal accommodation offers.

Is there a minimum stay?

Weekend stays generally require a minimum two-night stay, while peak holiday periods may require a minimum three-night stay. Single-night stays are available Sunday to Thursday for most accommodation types, and sometimes on the weekend at the last minute. The Lodges require a minimum two-night stay year-round.

What is the cancellation policy?

Cottages, Suites and Villas have a flexible seven-day cancellation policy. The Lodges require 14 days’ written notice prior to arrival for a full refund.

What time is check-in?

Check-in is available from 3:00 pm.

What time is check-out?

Check-out is by 11:00 am.

Dining

Are reservations required?

Table reservations in the restaurant are highly recommended, particularly for dinner, weekends and special occasions. We encourage guests to book in advance to secure their preferred dining time.

Can non-guests visit Wild Flower Bar & Dining?

Yes. Wild Flower Bar & Dining welcomes both in-house guests and visitors for breakfast, lunch and dinner. Reservations are recommended, particularly during busy periods.

Can you cater for food allergies?

Yes. The team can accommodate many dietary requirements and food allergies. Please advise us when booking so the chefs can prepare accordingly.

Do you offer private dining?

Private dining is available for special occasions or small groups. The library can host 30 people and The Conservatory up to 120 people. Please contact the Bells at Killcare events team to discuss your requirements.

Is breakfast included with my stay?

Yes. All accommodation packages include a full hot à la carte breakfast served daily from 8:00am to 10:30am at Wild Flower Bar & Dining.

Is outdoor dining available?

Guests can enjoy alfresco dining from the bar menu in the beautiful garden setting, weather permitting. In-house guests may also enjoy a gourmet picnic in the garden or a treat from the bakery.

Is room service available?

Yes. Room service is available daily.
Monday to Thursday from 4pm until 9pm.
Friday to Sunday from midday until 9pm.

Is the restaurant accessible?

Yes. If you have any accessibility requirements, please let the team know when making your reservation so they can assist.

Is there a restauarant onsite?

Yes. Bells at Killcare is home to its award-winning restaurant, Wild Flower Bar & Dining, offering seasonal menus inspired by local produce and the surrounding region.

What type of cuisine does Wild Flower Bar & Dining serve?

Wild Flower Bar & Dining showcases contemporary Australian cuisine inspired by the flavours of the Mediterranean, with a focus on locally sourced produce, sustainable ingredients and fresh produce from our own kitchen gardens.

Facilities

Do you have electric vehicle charging?

Yes. Two electric vehicle charging stations are available for in-house guests.

Does Bells at Killcare having a swimming pool?

Yes. Guests have access to a beautiful 20-metre saltwater mineral pool set amongst the gardens.

Is parking available?

Yes. Complimentary onsite parking is provided for guests. Lodge accommodation includes secure parking for two vehicles.

Is there a day spa on site?

Yes. Bells Day Spa offers a range of luxurious treatments and massages in a peaceful garden setting. Many accommodation packages include spa experiences.

Is Wi-Fi available?

Yes. Complimentary Wi-Fi is available throughout the property.

General

Are pets allowed?

No. Pets are not permitted at Bells at Killcare.

Do you cater for corporate events?

Yes. The property welcomes intimate meetings, executive retreats and small corporate events.

Do you host weddings?

Yes. Bells at Killcare is an elegant boutique wedding destination offering intimate wedding experiences in a beautiful garden setting.

Do you offer gift vouchers?

Yes. Gift vouchers are available for dining experiences and accommodation packages, making them an ideal gift for special occasions.

Location & Experiences

Can I access walking trails nearby?

Yes. Bouddi National Park offers spectacular coastal walks and nature trails. Complimentary transfers to nearby walking tracks are available for Lodge guests.

Is the beach nearby?

Yes. Killcare Beach is only a short drive away, and Lodge guests can enjoy complimentary beach transfers between 9:00 am and 5:00 pm.

Where is Bells at Killcare located?

Bells at Killcare is located in Killcare Heights on the NSW Central Coast, surrounded by Bouddi National Park and just moments from Killcare Beach. It’s approximately 90 minutes north of Sydney.

Spa & Wellness

Do any of the accommodation packages include spa treatments?

Yes. The Relax Package includes two 60-minute Signature Bouddi Massages as well as accommodation, breakfast and dinner.

Should I book spa treatments before arriving?

Yes. Advance bookings are highly recommended, particularly on weekends and during holiday periods, to secure your preferred treatment time.